* UPDATED * Attention La Quinta Inn: You Suck

Everyone, get this:

My husband works out of town, and the last time he showed up at the La Quinta Inn in Franklin, TN a couple of days before the boss. The boss asked him to give the hotel our card to hold the room (paid us 50 bucks for the trouble.) Then boss man gave the hotel his card when he got in town, a full week before checkout. So nothing is supposed to come from our account at all. All’s well, right?

Check-out day:

The hotel charged our account anyway.

$280 (for a “holding fee”) + $287 and change.

Husband went down to front desk, this was on Saturday, and they assured him it was cleared up even though one of those charges would say “pending” until close of banking business on Monday night.

Tuesday morning.

Not cleared up. $280.

Then, $280 again.

Then, again. $280.

Then, you guessed it: again. $280

And one more time, this time for $287 and change.

FIVE charges on Tuesday morning instead of none. Tuesday they assured us it would be cleared up on Wednesday.

Not.

Wednesday they assured us it would be cleared up today.

Not.

So now, with all those charges PLUS overdraft fees the account is almost $800 negative. And I need to buy things. And I need to pay bills.

Fuck you, La Quinta Inn in Nashville, Franklin, TN. You are a bunch of incompetent morons.

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 Oh, yeah. No money to celebrate Valentines day.

 UPDATE: Here’s someone else who had a grand time with La Quinta Inn. This site is also about how La Quinta Inn Sucks.

FURTHER UPDATE: The latest is that from today, five days after this started, they are saying it will be 3–5 business days before our original money is back in our account ~monday is a holiday, so we’re talking thursday or so~ and 2 weeks before they refund us the fees we have accrued in this mess. I called the customer service department for La Quinta Inns, and the woman on the other end told me there was nothing she could do.

So I asked her, “It sounds to me like you are saying that because of banking procedures (set up to work under normal circumstances) your hands are tied, and you feel no responsibility for the incompetence of YOUR employees, considering that we owed La Quinta NOTHING. Her response:

“If your husband’s boss had been there at check-in none of this would have happened.”

Way to own up to your mistakes. Fantastic business practice. Good luck with that, La Quinta.

If there’s anybody at La Quinta Inns & Suites with enough sense, I suggest you start reading Seth Godin’s blog.

 

*** Help me by Stumbling this article! Maybe if more people see it, I’ll get my money sooner! ***

 

About the Author

I'm Taylor. This is my classroom. There used to be a "real" teacher behind this blog, but she nagged me all the time about not saying this and not saying that. ~all she ever did was type anyway, since my fingers are stuck together~ So I've taken over. Yes, I'm an imitation Barbie knock-off doll. What of it? Barbie's got nothing on me! Let me take you to school.